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Frequently Asked Questions

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Passwords

These measures has been put in place for your protection, as financial transactions such as payment of tuition fees via UEL Direct can now take place from your account.

How do I log on to the Network on the PC’s?

• Log on to the system using your Student Number from your Student ID card and your initial Password, which is your date of birth in the format (dd-mmm-yy ).
  The Student Number must be preceded by a u in lower case. In the example below the student, ID is 0123456 and the date of birth is 1st of April 1980.
  • USERNAME: ‘u’ (Student Number) e.g. u0123456
    
  • PASSWORD: Date of Birth e.g. 01-apr-80
• ‘Getting started with ÍT at UEL’ is a great introduction booklet for all new students, it gives information on how to access our IT services. Click here
• IT organises ‘Introduction Classes’ for new students, as well as ‘Workshops’ for Microsoft applications which are available for all students. Click here for more details

What is the correct UEL login password format?

• Your username will be the letter ‘u’(in lower case) followed by your student number E.g. u0123456. The password should comply with the Secure Password Policy.

What does the complex password consist of?

• Minimum length of 6 characters
• Must consist of a least three of the following 4 categories
• UPPER Case Letters
• lower case letters
• Numbers (1234567890)
• Special characters such as punctuation and symbols. ({}[],.<>;:'"?/|`~!@#$%^&*()_-+=)

Can you give an example of a secure password?

• An example is 12-apr-84, Hello5 or cake=12.

I cannot remember my secure password. Can I write it down?

• I.T services do not advise you to write down your Password. We recommend that you use your initial password to log into the system and change it to something that you can easily remember (following the Secure Password Policy).
• If you have to write it down, please make sure that you keep it in a safe place and separate from your user ID.

How do I change my password from within our University?

• Click here and follow the steps

Can I change my password from outside our university?

• Yes, There are two methods
  1. You need to register with our Password Recovery System, this can be done on any UEL XP Computer on campus by selecting Start, University Menu, Password Recovery or alternativelty  access URL- https://uel-prs.uel.ac.uk (Click here and follow the steps)
  2. Outlook Web Mail - https://uel-mail1.uel.ac.uk (Click here and follow the steps)

Can I have one password for all my logins (UEL Network Login, UEL Direct, WEBCT and Web mail)?

• Yes, all the above login passwords are synchronised through UEL Direct.

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