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Our Aims and Values

"Our aim is to be seen as a Service which is accessible, professional, dependable, consistent and supportive so that our customers can have confidence in the delivery of our services” 

 

Our Mission

To deliver a wide range of network, telecommunications and computing-related services and information to the University's students and staff in line with user-validated performance measures, and to ensure that these services balance user requirements, strategic aims and technological opportunities in the way which is most beneficial to the University.

We will achieve this by:

  • Ensuring both wide access to and optimal use of all available IT resources, skills and expertise and to maintain an effective information flow to users in respect of the services provided and help needed
  • Providing a comprehensive user support service for students and staff
  • Planning the strategic direction of the University's network
  • Ensuring that the network operates efficiently and effectively by implementing planned improvements and managing operational performance
  • Managing, developing and supporting the University's telephone system
  • Providing a comprehensive range of standards-based technical support for computer hardware and software and AV equipment
  • Identifying, planning, procure/develop, make available and support a wide range of applications software
  • Providing consultancy and advice in respect of information systems to meet the University's strategic and administrative information requirements, including recommendations and guidance in developing best practice among staff
  • Planning, designing, developing,implementing and support computerised information systems in accordance, with the needs and priorities of the University's Information Strategy Group

Our Student Charter

You can expect us to:

  • give you help, advice and training on how to use our information technology (IT) facilities when you start your programme, and throughout your time with us, through our Service Desks that are based on each campus;
  • provide an introductory session during your first weeks at UEL, carried out by one of our IT staff;
  • give you a leaflet introducing you to our services during the first week (we will give you one at your introductory session, but you can also get one from the IT Service Desks and from the IT web pages);
  • provide you with a network and e-mail account within 24 hours of you completing your registration;
  • make sure that our Service Desks on each campus are open from 9 am to 9 pm Monday to Friday during the semester. Telephone support will be provided 24 hours a day 7 days a week on 020 8223 2468;
  • provide computer areas with access to the internet and the software you need to complete your studies;
  • provide you with high-quality printing facilities at a small charge using your network account – there are print stations in each Library and near the IT Service Desk; 
  • provide you with access to the network in the halls of residence, if you have a compatible computer and network card.

We expect you to:

  • keep to our Computer Use Policy and our Network Security policy – you can find these documents on our IT web pages or get a paper copy from the IT Service Desks;
  • respect us, and take care of our equipment and accommodation by taking steps, such as being polite,  and avoid eating and drinking or being disruptive in the computer areas;
  • ask for help when you need it and report faults to our IT Service Desks; and
  • tell us how we are doing in keeping our promises to you and how we could do even better, please give us feedback. You can email or call us on 020 8223 2468

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