Airport Pick-up

We offer airport collection for all international and ERASMUS/exchange/study abroad students for one day only. To check the next Airport Pick-up Service date for September click here, for January click here. We regret that we cannot arrange airport collection on any other day.

The Airport Pick-up Service is only available for students arriving into Heathrow or Gatwick. Please make sure your flight arrives in London on this day and not the day after.

We also request that where possible students book flights to arrive morning or afternoon

Signing up

You will need to request airport collection when you sign up for the Welcome Programme. Please ensure you have a visa and have booked flights before signing up.

Arriving before/after Airport Collection Service day

Please note we only offer this free service on the dates stated (see September and January schedules) and cannot collect you or arrange collection for you on any other day. If you are arriving on an alternative day please see travelling to UEL. If you plan to arrive before the stated date you will need to make sure you have arranged you own accommodation, as there are no temporary rooms on-campus.

Shuttle service

We will be running a regular shuttle service from Heathrow and Gatwick airports. All services run to Docklands campus.

Arriving

Please ensure you have with you:-

Valid visa
Original copies of relevant qualification documents
Accommodation offer letter if staying on campus

When you arrive our student ambassadors will be waiting for you the other side of customs with UEL Welcome banners. They will be wearing big smiles and UEL polo shirts so it will be hard to miss them! We will try to check all flight numbers, but sometimes a flight can be delayed, or for other reasons students arrive at a time other than they have specified. If this is the case for you, providing it is still the 30th please remain at the airport.

What to do if you missed us at the airport?

In the unlikely event that you have failed to contact or be contacted by a UEL ambassador, please follow these 4 Steps

1) Go to the information desk at the terminal that you have arrived at. We will check regularly to see if anyone is waiting there.

2) Ask the information desk to put out a message asking for a UEL ambassador to go to the information desk where you are waiting

3) In the unlikely event we still have not met you, please make your way to Terminal 3 (Heathrow), or North Terminal (Gatwick) where you will find the team

4) Please only call the emergency numbers if you really need to (The number is 07872424055 or 07872424056). The numbers are only for use on 14th January. Any enquiries after this date should be directed to 020 223 2805

Staying off-campus?

If you are not staying at Docklands Campus, our ambassadors who will meet you on arrival, will be happy to book you a taxi (payable by yourself) to your residence.

Bedpacks, supermarket trips, common room

If you are an International fee paying student who has booked a place on campus you will be entitled to a bedding pack (duvet, pillows etc)

Please ask your student ambassador when you arrive on campus about supermarket trips which will be running throughout the day and early evening.

There is also a common room open that you can use until around 11pm. Please ask student ambassadors when you arrive for details.

Airport Collection Crew

Heathrow AM - Kaitlyn, Umm-Kulthum, Hadi, Mariam, Stephen

Heathrow PM - Jamie, Dil, Vibhuti, Momina, Adeyanju

Gatwick AM - Julie, Shemsa

Gatwick PM - Andrew, Maxine

Campus Welcome Crew

Michael, Theophilus, Rascia, Tornwe, Nuraan, Natalie, Prince, Theodora, Mahak, Chris

Wishing you a comfortable journey and hoping to meet you soon!

Kind regards,

International Office

University of East London Homepage