International Student Advice

Drop-In Sessions | Appointments | Email Advice

Drop In Sessions

The International Students Advice team operate regular drop in sessions in which students can visit us for advice and information on immigration matters.

The drop in sessions are times where students will be seen on a first come first served basis. We are only able to see a maximum of six people at Docklands and four people at Stratford per session.

Please arrive early as the drop-ins are very busy. You must arrive at least 15 - 30 minutes before the drop-in time and be one of the first five waiting, if you wish to be seen on the days of the drop-in sessions. In busy periods when we are experiencing high demand for our services, it is advisable to arrive much earlier in order to be in the first four waiting to be seen.

Please bring your passport and any other relevant documents with you.

Timetable for Drop-in Sessions during Term Time.

(Always check home page for updates)

Docklands International Office, Reception, WB.2.12

Mondays, Wednesdays & Fridays - From 9.30am
( It is recommended that you arrive earlier as a maximum of 4 people can be seen in any session, on a strictly first come first served basis)

Stratford Student Services, Ground Floor, RB.G.04, Stratford Campus.
Water Lane, E15

Wednesdays & Fridays - From 9.30am
(It is recommended that you arrive earlier as a maximum of 4 people can be seen in any session, on a strictly first come first served basis)

Drop-in Sessions - Terms and Conditions

• You must arrive early and be in the first 4 students waiting. You must form an orderly queue.
• Sessions will be allocated strictly on a first come, first served basis. This is so that the adviser can give each student sufficient time to assess their situation and advise accordingly, and in line with our code of practice and policies.
• You must bring your passport, visa and any other relevant documents with you.
• You must agree to abide our conditions of service

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Appointments

Timetable for advice Appointments during Term -Time

• Tuesday mornings at Stratford - Student Services (RB.G.04)
• Tuesday mornings at Docklands - International Office (WB.2.12)
• Thursday mornings at Stratford - Student Services (RB.G.04)
• Thursday mornings at Docklands - International Office (WB.2.12)

Appointments will only be made for students who wish to be advised on a completed visa application forms, invalid applications and visa refusals or other complex cases.

Procedure for requesting Appointments

Appointments can be requested by emailing isa@uel.ac.uk with:

• “Appointment Request” in subject line of email
• Your full name
• Your student number
• Your contact telephone number
• Summary of reasons for requesting appointment
• Preferred campus for appointment

Applying with dependants: Please note that if you have dependants you will need a longer appointment. Contact us as soon as possible if this applies to you, so that we can book an appropriate time for you.  The International Student Advisor will check your application and one dependant’s application. You will need to use the guidance provided in the session to complete the rest of the applications if you have more than one dependant.

Appointments - Terms and Conditions:

• We expect you to arrive at least 15 minutes early and report to reception (Docklands International Office WB2.12 or Stratford RB Building, Ground floor, near Buzz cafe, as you are required to compete a form before the appointment.
• Appointments are for 30 minutes maximum. If you are more than 5 minutes late we will not be able to see you, as this will impact on our appointment schedule.
• If you are unable to make your appointment you must email isa@uel.ac.uk to cancel your appointment with "cancel appointment" in the subject of the email, giving at least 24 hours notice. Please note that if you do not inform us of your cancellation we will not be able to book another appointment for you in the future. However, you can attend an International advice drop-in session if you wish to see us for in person visa advice.
• We are unable to offer any further appointments to students who fail to attend appointments or cancel at short notice.
• Appointments can be booked no more than a week in advance.
• Please print a copy of this email and bring it with you to your appointment.

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Email advice

We also provide email advice through our email address isa@uel.ac.uk

Email advice is particularly useful for quick enquiries, specific questions, progress updates and signposting. Please note we aim to respond to all email enquiries within 3 working days (or 5 in busy periods)

Telephone Advice

We aim to respond to telephone enquiries within 3 working days (or 5 in busy periods). If you call us we will take your name, student number and contact details and one of the advisers will respond to you within the time frame.

Please note: We always aim to respond to enquiries in the order in which they are placed, whether they are through telephone or email

What is the best way to contact us?

• Email is the best way of contacting us in the first instance. Email is also useful for specific questions, clarifications, general information and sign posting.
• In Person Advice through our drop-in sessions or appointments is useful for more complicated situations, detailed guidance and advice and checking through student visa applications.

The immigration advisers are:

• Niru Williams
• Lynsey Berrecloth
• Carrie McMinn
• Sam Redhead
• Claudia Gareau

Other Sources of Immigration Advice

Please see our Useful Links webpages

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Contact details

International Students Advice, Docklands Campus
Room WB 2.12
Tel:  020 8223 2805
isa@uel.ac.uk

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Comments & Suggestions:

Did you find these webpages useful? Is there anything that could be improved/ amended? If you have any comments or suggestions regarding our webpages and its contents, we would be happy to hear from you. Please email any comments/ suggestions to isa@uel.ac.uk

Page updated 09/03/12