Insurance Services

Making a Travel Insurance Claim

The University Travel Insurance is supported by 24 hour emergency assistance operated by Lifeline Plus.

• Emergency Assistance Helpline: +44 (0) 207 204 8952
• Claim Helpline: +44 (0) 207 204 8952

Please quote Policy Number 0015865161

Useful Links

• Key facts about UEL’s travel and emergency insurance cover arrangements
• Lifeline Plus travel and emergency insurance benefits

You MUST obtain an Emergency Assistance card before you travel. This card is issued by the insurance company used by the University. It covers travellers for emergencies such as medical treatment, replacement of lost/stolen documents and cancelling credit cards. In the event of an emergency while overseas, ring thehelpline on the Emergency Assistance card. (This can be downloaded via the link on this page )

If you need to make a claim under the Personal Accident and Travel Insurance for any reason, initially contact Lifeline Plus Group Helpline where the majority of the claims will be resolved over the phone. Where requested please complete the appropriate form listed below, scan and returned to the Insurance Officer via email: insurance@uel.ac.uk.

Documents: valid 1 Aug 2012 - 31 July 2013

• Loss or theft of personal belongings & money claim form 
• Medical expenses claim form
• Cancellation or curtailment of travel claim form
• Personal Accident and Sickness Claim Form
• Fatal accident form
• Medical Certificate form

Details to include 0015865161

The Name of the Company to include on the form is: The University of East London

The Address: The University of East London, University Way. London E16 2RD

How Lifeline Plus can help

Lifeline Plus will talk you through everything you need do, arrange the necessary assistance and keep in touch with you until the situation is resolved (or until your departure back to the UK). You can ask them to ring you back if you are on a mobile phone or need to get to a more suitable landline. This also means that they will bear the cost of the call (which should be considered, as you are unable to reclaim telephone costs as part of the insurance).

On your return to the University, please notify Insurance Officer via email: insurance@uel.ac.uk with details of your incident.

Please note: Failure to contact Lifeline Plus in the event of an emergency could lead to seriously enhanced costs being incurred, which the insurers may be entitled to curtail or even decline to pay.

UEL HOMESEARCH UEL