1. Me and My Programme
Can I change my programme once I start?
Can I switch from full-time to part-time?
Do I have a personal tutor?
I have decided to take a break from my studies. Can I do this?
What’s UEL Direct, UEL Plus and Web mail?
Why can’t I log into my student account?
My name / date of birth is incorrect, how can I correct this?
I’m struggling to cope with the pressure of studying, what can I do?
I think I might be dyslexic, how can I get tested?
I have a complaint, what can I do?
Can I change my programme once I start?
You can change but this needs to be done within the first two weeks of starting and will need to be authorised by the programme field leader who may need to check your qualifications. It will be your responsibility to ensure that you catch up on any work missed.
Can I switch from full-time to part-time?
If you want to change your programme or mode of attendance, or want to intermit (take some time out from your studies), this must be agreed with the School.
Whatever changes are agreed, an email is sent to our Student Records department who will amend your account accordingly as well as send a change of circumstance form to your Local Education Authority.
If you are a part-time student, a reconciliation is done each semester on the modules you are taking against the tuition fees that you have been charged to ensure that you are charged the correct amount.
Do I have a personal tutor?
You will be allocated at least one personal tutor, and in some cases you will have two.You can check who they are by logging onto your UEL-Direct account, Module Registration.
I have decided to take a break from my studies. Can I do this?
Yes, but any break has to be agreed with the School. You can take a break for up to two years but you must keep us informed of what you are planning to do. You can not take a break if you have studied for less than one semester otherwise you will need to be withdrawn from the course and will need to reapply when you wish to return.
If you decide to take a break after completing at least one semester but have resists to take in August these need to completed; otherwise it counts an opportunity missed.
What’s UEL Direct, UEL Plus and Web mail?
UEL Direct is where you can find details of your student records in terms of address details, programme of study etc. This is also where you will complete each re-enrolment/ enrolment session by clicking on the links in your in tray during the appropriate months February/September. This needs to be done at the start of each academic year.
By logging into UEL Direct you are able to access UEL Plus which contains your teaching materials for each module that you’re registered for. If you’re unable to view your modules via UEL Plus it may mean that you’re not registered for the module. You will need to contact the Helpdesk asap to get this resolved.
Webmail works in a similar manner to Microsoft Outlook your email address is "u" followed by your student number ie u0923453. This will be the main point of contact for the Helpdesk to all students informing of any important notices.
The Helpdesk may also be sending out warning/withdrawal emails in regards to attendance via this format, please ensure that you clear you in box from time to time.
Why can’t I log into my student account?
There may be several reasons for this. Check the following first:
- If you owe monies to the university some of your access rights may have been withdrawn. You can check out whether this is the case by looking at your personal account which will still be available. Once you pay the outstanding monies your account will be unfrozen. You should contact Credit Control as a matter of urgency on 0208 223 7333.
- You may have blocked your password. In this case you need to telephone the IT Helpdesk on 020 8223 2468 to reset your password.
- There may be an issue with your enrolment. You can check whether this is the case at either of the Student Information & Enquiry desks at Docklands or Stratford.
My name / date of birth is incorrect, how can I correct this?
Take your passport/driving licence or birth certificate to Student Services where they can check and amended.
I’m struggling to cope with the pressure of studying, what can I do?
You can contact your personal tutor and arrange an appointment to see them where advice can be given to help you with your studies. Alternatively contact the Counselling Service.
The Counselling Service is here to help you gain as much from your time at University as possible, both academically and socially. You will be able to discuss any issues in a confidential setting. These sessions are offered with a preliminary appointment and then if you wish regular sessions may be useful. The unit offers drop-in sessions, appointments or can be contacted by email wellbeing@uel.ac.uk or telephone 020 8223 4440/7611. There is more information on the Counselling Service Website.
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I think I might be dyslexic, how can I get tested?
At UEL, we welcome disabled students, including those with specific learning difficulties, mental health, Asperger Syndrome and unseen disabilities. There are over 1600 disabled students presently on our campuses. We are committed to ensuring that appropriate support is in place in order to create equal opportunity for you to achieve success. You can find further details of the support available to you by visiting our website www.uel.ac.uk/disability.
In order for us to be able to provide you with appropriate support, you need to register with the Disability, Dyslexia & Access Centre ( DDAC). If you have not already done this, please book an appointment with one of our disability/dyslexia advisors on 020 8223 7611/4440 or email ddac@uel.ac.uk.
I have a complaint, what can I do?
Before submitting a complaint you are advised to consider whether there are other more suitable ways to express your concerns. For example, this may be through programme committees, module evaluation questionnaires, or discussing the matter with the Head of Student Compliance and Responsibilities or the School Registrar.
A complaint/feed back email which goes to the School of Health, Sport and Bioscience Registrar can be found on the feedback section on the Bioscience web site.
If you believe that your complaint cannot be resolved through conciliation or you wish to proceed directly to submitting a formal complaint then please complete this Complaint Form and return it to Quality Assurance & Enhancement. Full details are given on the Quality Assurance and Enhancement webpages.
