Helpdesk FAQ's - index
- Can I change my programme once I start?
- Can I switch from full time to part time?
- Do I have a personal tutor?
- I have decided to take a break from my studies. Can I do this?
- What’s UEL Direct, UEL Plus and Web mail?
- Why can’t I log into my student account?
- My name / date of birth is incorrect, how can I correct this?
- I’m struggling to cope with the pressure of studying, what can I do?
- I think I might be dyslexic, how can I get tested?
- I have a complaint, what can I do?
- How can I enrol?
- When can I enrol?
- I’ve enrolled online and paid my fees and only need my ID card. When can I get my ID card?
- What do I need to bring as proof of my identity?
- I’m paying my own fees and won’t have the money until next week. Can I leave my enrolment until then?
- What happens if I don’t enrol until after the deadline date?
- How late does the Enrolment Centre stay open in the evening?
- How do I know when my induction programme is?
- I’ve missed the first day induction programme – I don’t know what I need to do. What should I do?
- I missed Induction module registration – how do I know what I’m studying?
- How do I register my modules?
- When do I need to register my modules?
- How can I check that my modules are registered?
- My name is not on the register what can I do?
- I want to change some of my modules. Can I do this?
- I’ve been attending a module but I don’t like it – can I change it?
- I’ve decided not to attend a module – can it be deleted?
- I’ve been withdrawn from my module(s) due to non attendance, what can I do?
- What does the term Pre-requisite mean?
- How do I find out my module results?
- What do the codes next to my module grade mean?
- How are award classifications made?
- My module mark is above threshold but I have not passed the module, why?
- What are the threshold marks for modules / components?
- What happens if I fail a module at my first attempt?
- My results are incorrect, what can I do?
- I’m not happy with my grade can I appeal?
7. Hand-in, Exams and Extenuation
- What time do I need to submit my coursework?
- Where can I get a Barcode cover sheet for hard copy coursework submission to the Helpdesk?
- What format should my coursework be in?
- What can I do if I’m late submitting a piece of coursework?
- What can I do if I’ve missed an exam due to illness?
- Will I get extra time in exams if I dyslexic?
- I need advice on extenuation where can I get this from?
- I’m not happy with the decision of the extenuation panel, can I appeal?
- What are the attendance regulations?
- What if I have not touched in using my ID card but was in attendance?
- What if I am late for my class?
- What if I am ill?
- I was in the class but I arrived after or left before the register was taken.
- I will not be able to make my class but have asked my friend to touch in for me; is this okay?
- Will I have to pay for my module and will I lose my opportunities if I am withdrawn?
- Will you notify me if my attendance is deemed poor?
- Are there any circumstances under which I can appeal?
- What are examples of circumstances which might normally be regarded as extenuating circumstances?
- What are examples of circumstances which would not normally be regarded as extenuating circumstances?
- So extenuating circumstances are quite rare and there really is no point in appealing against withdrawal unless the circumstances really are serious, unpredictable, and unpreventable?
- Where should I go for advice on whether I have grounds to appeal?
- I still want to appeal how do I go about it?
- I’m completing the form what must I do to ensure that it is completed correctly?
- I want to return to my programme after being withdrawal for poor attendance; is this possible?
- I am an International Student does these rules apply to me?
- When is graduation?
- I have graduated, when will I receive my certificate / transcript?
- I’ve lost my transcript / certificate how can I get another copy?
- I’m about to complete my studies can I get any advice about finding work?
- What Postgraduate programmes can I study here at UEL?
- How do I inform my Local Education Authority of Change of Pathway/fees/year change?
- What scholarships / bursaries are available?
- How can I get a Maintenance grant?
- How can I get a Refund?
- What is the Progress Bursary?
- I’m studying on a Professional Health Studies course; am I entitled to an NHS Bursary?
- I am having financial difficulties, what can I do?
- I need a letter to say I’ve enrolled – where can I get this?
- I need a Council tax letter, where do I get this from and how do I know whether I am eligible?
- Where do I get a Visa extension Letter?
