UEL Student Charter
What you can expect from HR Services
The Student Charter is a key document for UEL because it sets out our responsibilities and objectives in dealing with our customers – our students.
The customer service principles embedded in the Student Charter inform much of our service delivery in HR Services. If you are considering applying for a job at UEL, or already work here, you can expect the following approaches under our Student Charter.
We will:
- Expect you to ensure that our University meets its policy commitments to students on equal opportunities.
- Work with you to make sure that students with disabilities and dyslexia are not disadvantaged.
- Provide training to make sure that staff are welcoming, polite and professional in responding to student requests.
- Make sure that we honour our Service Standards.
- Maintain a regularly updated website with comprehensive information about our service for all members of our community.
- Update job vacancies on our website continuously.
- Regularly monitor how our services meet user needs and how we might improve these services.
- 8. Treat the issues that you tell us about in confidence, and with respect and understanding.
- Always be available to provide advice on weekdays from 9 to 5.
- Handle any complaint you may have in a fair and efficient manner.
- Provide advice and information on how our procedures work.
- Treat complaints seriously and fairly and respect confidentiality at all times.
- Make sure that, if you complain, you will not be discriminated against because you have complained.
- Monitor the number of complaints we receive and their outcomes.
Read the full Student Charter.
