Finance and Registry Help Team
The Finance and Registry Help Team are a telephone and email based team who are able to offer advice on Stewardship related issues. This includes:
- Payment methods
- The fees charged
- Outstanding balances
- Amendments to Student Records
- Students wishing to take a break or withdraw from their studies
- Enrolment and re enrolment
- Students statements of transactions
- Requests for transcripts and certificates
- Payment plans and advice for those experiencing difficulty paying their fees
- UEL Direct (non IT related queries)
Refunds are managed by the Finance and Registry Help Team, refund request forms Refund Request forms can either be handed in at the Sports Dock, SD206 (open Monday to Thursdays 8am-6pm and from 8am- 5pm on Fridays) or emailed to finance.registry@uel.ac.uk
Refund Requests will only be accepted on a refund request form, if you are having difficulty filling out the form please see the Refund FAQ's, if you are still experiencing problems please contact the Finance and Registry Help Team by email at finance.registry@uel.ac.uk
Please note: we will only be able to begin processing your refund request once we have received all the requested and required information, not supplying us with this information will cause a delay to your refund request.
Refunds take 2-3 weeks to process once we have received all necessary information and documentation.
Please see the University Fees Policy for refund eligibility.
The Finance and Registry Help Team are also responsible for two bursaries.
The UEL Standard Bursary, this is a £347 bursary which is automatically issued to students whose household income has been assessed by their Local Authority to be below £18,360 for continuing students and £25,000 for students commencing their studies in 2008/09, students need to have consented to share their financial information with the University when completing their means tested assessment through their Local Authority. Once we have approved eligible students they will receive a letter notifying them of their expected payment date. The payments will be made from January onwards for September start students and June onwards for February start students, these payments will be made automatically into the students’ bank account. For further information http://www.aimhigher.ac.uk/sites/practitioner/home/
The UEL Progress Bursary is awarded to students who have successfully completed their first semester and returned for their second semester; successful completion is classed as handing in all pieces of work on time and attending all examinations. Eligible students will be awarded £500 in their first year and £300 in their second and third years. The Progress Bursary can be used towards books, stationary, Oyster cards (Docklands only) and lap tops from £500 at John Smiths Campus book shops, UEL Accommodation, UEL Nursery, UEL Field Trips and UEL Replacement Library Books; the later four can be accessed via UEL Direct. For further information www.uel.ac.uk/progress
Both of the above bursaries are open to New Full Time Home or EU students; a new student is one that joins us from 2006/7 and is paying in excess of £3000 fees directly to the University.
This team is a new addition to Stewardship and as such we are also happy to hear your ideas on how we can improve the service that we offer.
Team Manager: David Myers
Telephone: +44 (0)20 8223 7526
Fax: +44 (0)20 8223 2839
Opening Times: Monday to Thursdays 8am-6pm and from 8am- 5pm on Fridays
If you prefer or we are particularly busy, you can email finance.registry@uel.ac.uk and we either reply by email or give you a call, if you prefer, with 24 working hours.
Useful links
- Agresso System
- Our Student Charter Commitments
- Our Fees Policies
- Our Opening Times
- Our Financial Statements
- How to Pay Money to UEL
- UEL's Financial Regulations
- UEL's Staff Expenses Policy
- UEL Progress Bursary
- Approved Ethical Investment Policy
