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General Information | Parking at Gallions Reach | Staff Parking FAQ's | Student Parking FAQ's

Staff Parking Permits

Frequently Asked Questions

What are the criteria for receiving a peak permit?

The needs based criteria are prioritised as follows:

Remaining applications which do not fall into the categories above will be assessed on the basis of the distance from the applicant’s home address to his/her base campus and the complexity of the public transport route. The assessment will also take into account situations where there are extenuating circumstances surrounding dependants/childcare which mean that the applicant cannot reasonably use public transport or the Gallions Reach facility.


What are ‘peak hours’?

Peak hours are determined as 0800 to 1700 Monday to Friday from 1st September to 31st July.


What is the cost of a peak permit?

Peak permits will be charged at 0.6% of gross salary payable by monthly instalments over a 12 month period. For car sharers the charge is 0.4% of gross salary of one sharer only.


I only use my car occasionally. Can I receive a permit at a reduced cost?

No. We are unable to make reductions for occasional use. However you may wish to consider the Pay and Display option as an alternative.


Am I guaranteed a parking space if I hold a peak permit?

No. All spaces are subject to availability. However, by limiting the number of permits issued, we do not anticipate that the car parks will be oversubscribed very often, if at all.


I had a peak permit last year. Will I automatically be entitled to a permit for the coming year?

No. All applications will re-assessed according to the needs based criteria to ensure fairness.


I had a peak permit last year and my circumstances have not changed, do I need to re-apply for this year?

Yes, all applications must be submitted in full.


I am a Blue Badge holder. Do I need to apply for a peak permit?

Yes you do. A blue badge alone is not sufficient and you may be at risk of receiving a penalty.


I received a peak permit on health grounds. Will I need to re-submit my medical information?

This will be assessed on a case by case basis. You will be contacted if any additional information is required.


Can I get a peak permit for more than one campus?

No, permits will be issued for your base campus only. If you work at more than one campus you should apply for the one where you are based most frequently. This permit will however be valid if you need to travel between campuses.


If my application for a permit is not approved, can I appeal?

As all applications are thoroughly assessed according to the stated criteria, it is unlikely that a decision will be reversed unless your circumstances have changed. However, unsuccessful applicants will be retained on a waiting list and a permit may be offered at a later date if more permits become available.


If I want to park during off peak hours only do I really need a permit?

Yes. In the interests of general security we are aiming to ensure that all vehicles are identifiable. Therefore off peak permits are required. The enforcement system operates 24/7 and vehicles not displaying a valid off peak permit are at risk of receiving a penalty at any time.


If I have a peak permit, do I have to apply for an off peak permit as well?

No, peak permits will also be valid for off peak parking on all campuses.


I regularly use more than one vehicle. May I have a permit for each vehicle?

Yes. Please provide details of both vehicles on your application form. Please note however that only one vehicle will be permitted on campus at any given time. If two vehicles which have been processed under this arrangement are found to be on campus simultaneously you will be liable for a penalty charge.


I occasionally use an alternative vehicle/I have a courtesy car. What do I do?

You should obtain a temporary windscreen permit from Security for the vehicle on the day/s of use. Please note however that only one vehicle will be permitted on campus at any given time. If two vehicles which have been processed under this arrangement are found to be on campus simultaneously you will be liable for a penalty charge.


I only wish to drive in to work occasionally. Can I book a visitor space?

No. Staff members are not regarded as visitors and we do not issue single use peak permits. There are Pay and Display spaces at both Docklands and Stratford campuses & Duncan House for staff use. Docklands also has the Gallions Reach parking facility and shuttle bus service available to staff members. Please see the relevant information on the main parking page.


I car share with another staff member but occasionally we both need to drive to work. What should we do?

On these occasions one of the sharers should use a Pay and Display bay and pay the relevant fee. Please note that the car sharing option is intended to reduce the number of vehicles and is only available to staff members who share on a consistent basis. Where two car share permit holders are parked on campus at the same time, a penalty charge notice may be issued to both vehicles unless one of the vehicles displays a valid Pay and Display ticket.


If I obtain a peak permit and then decide that I no longer need it what do I do?

You should inform us as soon as possible and return your permit. Your payments will be stopped on the next possible pay day after return. Permits may not be returned/payments stopped after June except for staff who are leaving UEL employment.


What do I do if I lose my permit?

You should report the permit to Security at the earliest opportunity. A duplicate permit will be issued and in the interim you will be able to obtain a temporary permit from Security.


What is the Gallions Reach facility?

This is a parking facility at Gallions Reach shopping centre with a shuttle bus service to Cyprus DLR Station. It is available free of charge to staff. Full details may be found on the link from the main security web page.


What/where are the Pay and Display facilities?

The Pay and Display facilities are for staff use only and are based adjacent to the East Building at Docklands and in the Ferns Road car park at Stratford and Duncan House. The cost is £2 for up to 4 hours stay and £4 for 4 hours or more. These charges apply during peak hours. Staff using the Pay and Display areas should display an off peak permit or a temporary windscreen permit (available from Security) in addition to the ticket obtained from the pay machine. Failure to do so may result in the vehicle receiving a penalty.


What is the cashless payment system

The ‘Dash’ cashless payment system allows parking to be booked via a mobile phone and payable by a registered debit/credit card. Full details and information on how to register can be found on the main parking page.


If I need to load/unload heavy items, am I permitted to park on a yellow line?

We are able to make special concessions for loading/unloading for both staff peak permit holders and staff non permit holders at Docklands campus. To arrange this, you will need to speak to Security in advance who will consider your request and if agreed, will provide you with a temporary windscreen permit for a period not exceeding 30 minutes. Failure to display such a permit may result in your vehicle being subjected to a penalty.

Due to the car park landscapes at Stratford and Duncan House there is no similar procedure in place. However, if you have a requirement to park other than in a designated bay for any reason, please ensure that you discuss your situation with Security on campus to avoid the risk of receiving a penalty.


How does the enforcement system work?

Our car parking enforcement system is run by an external company, Car Parking Partnership on behalf of the University of East London. There is detailed signage displayed throughout the car parking areas stating the relevant terms. Vehicles in contravention of stated regulations are at risk of receiving a penalty charge or in some circumstances being towed away.


If I receive a penalty charge which I believe to be unfair, what do I do?

You should check the terms of the enforcement system as stated on the car park signage and on the charge sheet issued. If you do not believe you were in breach of the parking regulations you should appeal directly to Car Parking Partnership. Their appeals process will be stated on correspondence which they will send directly to your home address.


Am I allowed to leave my car on campus overnight/at the weekend?

This is permitted but you are required to display a valid off peak permit and advised to notify Security of your intention. Please note that the University of East London does not accept any liability for loss or damage to vehicles or contents thereof. You should also ensure that if you do not hold a peak permit, your vehicle is removed from the car park before the commencement of the peak hour period to avoid receiving a penalty.


What do I do if my car is damaged or stolen in the car park?

You should report the incident to the Police directly and also to Security at the relevant campus. Please note that the University of East London does not accept any liability for loss or damage to vehicles or contents thereof.


How do I arrange a parking space for a visitor?

Please contact Security at the relevant campus by e-mail. Visitor spaces will be allocated subject to availability. When you receive confirmation that a space has been booked you should inform your visitor that he/she must obtain a windscreen permit from security on arrival (this may be provided in advance for Stratford campus only).

Failure to display a valid permit may result in your visitor receiving a penalty.


© 2011

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