Service Standards
External & Strategic Development Services will:
- Provide a Matrix accredited education Information, Advice and Guidance service that meets the diverse needs and aspirations of the communities we serve.
- Work in partnership with local authorities, education providers and community groups to offer a range of pre-entry to HE experiences and progression opportunities that meet the needs and raise the aspirations of adults and young people in our region.
- Provide a skillzone drop-in and appointment service for 20 hours a week so that students can get confidential advice and help for study skills, interview and presentation skills, information skills, career planning, dyslexia advice, and advice on how to make their experience count.
- Ensure internal project partners understand the obligations they are engaged in delivering and provide support for them to achieve the requirements.
- Treat students appeals, complaints, and extenuation claims seriously and fairly, and respect confidentiality at all times.
- Monitor the number of appeals, complaints and extenuation claims we receive and their outcomes.
- Ensure opportunities are provided for all students to participate in the Student Satisfaction Survey and ensure provision of feedback to stakeholders.
- Provide a service to students to help encourage and enable the establishment of successful enterprises, giving every student access to a range of support and advice that meets their specific needs.
- Provide a networking and promotional platform for all of our client relationships to help them to identify and realise new business and partnership opportunities.
