Service Standard

Advice and Helpdesks

We will:

provide a warm and welcoming advice service on all aspects of Combined Honours, referring students where appropriate to the relevant School or Combined Honours Leader for further support
provide a face-to-face counselling service at all campuses as advertised on the web (www.uel.ac.uk/combined)
respond to email enquiries to the Combined Honours inbox (combined.honours@uel.ac.uk) within 3 working days
act as a referral for other UEL services
provide students with details of services including welfare, counselling, recreation, Students Union, Information Technology helpdesks and disability support
assist Combined Honours students to access the relevant services at UEL to aid career planning and advice
work within the equal opportunities policy and treat student and staff in a polite and mature way. We will not accept prejudice, intolerance, aggression or violence

We will:

provide up-to-date accurate information and advice on programmes we offer
reply to all applicant enquiries
refer requests for information on fees and prospectus requests to the appropriate sections
notify details of induction events

We will:

provide each student with details on enrolment and registration, and provide advice on getting the most out of their degree
ensure students are aware of School induction events
inform students of how they can access the Essential Guide