February Start 2005

The Student Charter for Collaborative Partners of the University of East London (UEL)

Study support

We all aim to give you a range of high-quality and appropriate learning support services which support and improve your academic experience and achievement.

Learning support services

You can expect:

• to be welcomed when you start your programme to introduce you to, and make you familiar with, appropriate services and facilities;
• to be provided with up-to-date information and resources in a variety of electronic, printed and audiovisual media for you to borrow or use for reference;
• the development of new ways of providing access to learning resources and that services are continually improved to meet your needs; and
• that learning resource staff are welcoming, polite, and professionally trained to meet your needs and interests.

Our partners expect you to:

• respect the rights and needs of others, in line with the institution's rules, any copyright and patent laws, and existing computer regulations;
• return books, electronic and audiovisual resources you have borrowed when they are due or when staff ask you to;
• look after books, journals and reports, and not steal, damage or hide them;
• get help if you need it, and help by giving your comments and views on services and suggestions for improvement; and
• respect and take care of resources and equipment provided.

 

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© 2006