Christopher Seow is a Principal Lecturer in Operations and Sustainability and is also responsible for executive education provision as Director of Executive Education at the University of East London’s Royal Docks Business School. A Certified Lean Six Sigma Master Black Belt, he has over 18 years of hands-on experience, covering all phases of operations management in major organisations in the public, private and voluntary sectors. Chris has experience of working in markets across Europe and the Far East and is currently Visiting Professor in Service Operations and Sustainability at Hainan University (China) and Honorary Visiting Fellow in Lean Six Sigma and Sustainability in Operations Management in the Faculty of Management at Cass Business School (UK). Christopher is a member of the Editorial Review Board of the Journal of Operations Management and a member of the Editorial Advisory Board of the Business Process Management Journal. He is an Expert Advisor to the JISC Relationship Management Programme, acting as ‘critical friend’ to the institutional CRM process improvement and alumni engagement projects. His current research pursuits are in Lean Six Sigma in Service Operations and Sustainability especially in Hospitality Sector.

Christopher is the current Vice President of the Chartered Management Institute’s City of London Branch and a Senior Member of the Institute of Industrial Engineers.

• MBA/MSc: Postgraduate Dissertation; International Marketing and Product-Service Delivery
• Undergraduate: Customer Service Operations and Excellence; Supply Chain Management

• Lean Six Sigma; Service Excellence; Sustainability Practice.

• Seow, C. and Wisniewski, M. (2011). Delivering and measuring success in the public sector (Guest Editorial), Special Issue in the International Journal of Public Sector Management. Vol. 24, Issue 4. (with Mik Wisniewski, University of Strathclyde).
• Tamayo, M. and Seow, C. (2010). Buyer-vendor relationship: from purchasing management to a supplier relationship management approach: case study: Mobile Telecommunications Company in Ecuador S.A. Joint Conference Proceedings of 4th International Conference of Operations and Supply Chain Management and the 15th Asia Pacific Decision Sciences Institute, Hong Kong (July 25-27), Guangzhou (July 28 to 31). (with Maria Belen Tamayo, Microsoft Corporation, USA). 
• Wirtz, J., Johston, R. and Seow, C. (2009). Research and practice in marketing, human resource management and operations management in services – perspectives from Asia (Guest Editorial), Special Issue in Journal of Service Management, Vol. 20. Issue 5. (with Jochen Wirtz, National University of Singapore and Robert Johnston, University of Warwick). Ranked by Thomson Reuters (ISI).
• Madichie, N. and Seow, C. (2009). Chapter 21. Malaysia. In Dana, L.P., Han, M., Ratten, V. And Welpe, I.M., ed. Handbook of Research on Asian Entrepreneurship. Edward Elgar Publishing, pp. 181-192. (with Madichie, N., University of Sharjah, United Arab Emirates).
• Antony, J., Downney-Ennis, K., Antony, F. and Seow, C. (2007). Can Six Sigma be the “cure” for our “ailing” NHS? Leadership in Health Services, Vol. 20, Issue 4, pp. 242-253.(with Jiju Antony, University of Strathclyde, Kay Downey-Ennis, St. Vincent’s Centre, and Frenie Antony, Glasgow Caledonian University). Highly Commended Award Winner at the Literati Network Awards for Excellence 2008.
• Seow, C. and Hillary, R. (2006). Managing business processes for corporate sustainability (Guest Editorial), Special Issue in Business Process Management Journal, Vol. 12 Issue 6 (with Ruth Hillary, Technical Director of Corporate Sustainability, Scott Wilson Ltd.).
• Seow, C. and Liu, J. (2006). Innovation in maintenance strategy through Six Sigma: insights from a Malaysian SME, 3rd IEEE International Conference on Management of Innovation and Technology, 21-23 June, Singapore. (with Liu, J., National University of Singapore).
• Seow, C. and Tiu, K-Y. (2005). Improving service recovery with Six Sigma (DMAIC) in the hospitality industry: a case study 7th International Research Conference on Quality, Innovation, and Knowledge Management, 16-18 February 2005, Malaysia [Refereed Stream] – (with K-Y. Tiu, Legend Group of Hotels and Resorts, Malaysia).
• Seow, C. and Tiu, K-Y. (2005). Six Sigma for organisational learning: an enabler for customer retention in the hotel industry. 4th SERVSIG Research Conference, 2-4 June, Singapore. (with K-Y. Tiu, Legend Group of Hotels and Resorts, Malaysia).
• Seow, C. and Derek, H.  (2004). Six Sigma as a process enabler and a strategic facilitator for knowledge in sustainable development: a SME case study, IEEE Engineering Management Conference, 18-21 October 2004, Singapore (with Derek Hall, Bovince Ltd. (UK)).

Services for International Conferences

• International Programme Committee Member, Reviewer, 6th IEEE International Conference on Management of Innovation and Technology, 11-13 June 2012, Sanur Bali, Indonesia.
• International Programme Committee Member, Reviewer, The IASTED International Conference on Management Science and Risk, 17-19 October 2011, Beijing, China.
• Technical Programme Committee Member, Reviewer, 5h IEEE International Conference on Management of Innovation and Technology, 2-5 June 2010, Singapore.
• Technical Programme Committee Member, Reviewer, 4th IEEE International Conference on Management of Innovation and Technology, 21-24 September 2008, Thailand.
• International Advisory Committee Member, Reviewer, Session Chair, 5th International Conference on Quality and Reliability, 5-7 November 2007, Thailand. 
• Technical Programme Committee Member, Session Chair for Six Sigma and Quality Management and Reviewer, 3rd IEEE International Conference on Management of Innovation and Technology, June 21-23 2006, Singapore.