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Technical Information and Troubleshooting

  1. Make sure the Java Runtime Environment is installed
  2. Make sure that JavaScript is enabled in the browser
  3. Make sure that cookies from third parties are allowed
  4. Pop-up blockers.
  5. Invalid file type in Turnitin
  6. Technical Frequently Asked Questions

IMPORTANT INFORMATION for AOL users:
We have been notified that AOL users have problems accessing the new UEL Plus server. If you are unable to log in to UEL Plus via UEL Direct, use the following link: Log in to UEL Plus

Problem with Chat tool after Java update:
If you are experiencing problems with the UEL Plus Chat tool after updating Java to the latest version, see they guide on UEL Chat error.

Navigation menus:

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Information for screenreader users:

For a general description of these pages and an explanation of how they should work with screenreading equipment please follow this link: Link to general description

For further information on this web site’s accessibility features please follow this link: Link to accessibility information