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UEL Plus - Technical Information & Troubleshooting

How to Guides

Technical Information & Troubleshooting

  1. Make sure the Java Runtime Environment is installed
  2. Make sure that JavaScript is enabled in the browser
  3. Make sure that cookies from third parties are allowed
  4. Pop-up blockers.
  5. Invalid file type in Turnitin
  6. Technical Frequently Asked Questions

Make sure the Java Runtime Environment is installed

You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of UEL Plus to function properly. Please visit the Sun website to download the latest version.

  • Windows XP/Vista/7

Go to www.java.com, download and install the latest update/version of Java.

  • Apple Mac

You will need to download Apple's version of Java, use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

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Make sure that Javascript is enabled in the browser

JavaScript is enabled by default on all supported browsers. However, if you encounter problems with UEL Plus please check your browser settings to make sure that JavaScript is enabled. (Firefox, Internet Explorer, Safari)

  •  Mozilla Firefox

 Access Options from the Firefox Tools menu. Select the section labelled Content and ensure that Enable JavaScript is ticked.

  • Internet Explorer

JavaScript controls in Internet Explorer are part of the Security settings. Assuming the individual settings have not been edited, any of the standard levels of security except High will allow you to run the JavaScript elements of UEL Plus.

Access your Internet Options (either from the Internet Explorer Tools menu, or in Windows Control Panel). Select the tab labelled Security and check that the security level slider control is set to any level below High.

  • Safari

To set up Safari, click the Safari menu, then choose Preferences. Click the Security icon and then make sure the Enable JavaScript checkbox is selected.

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Make sure that cookies from third parties are allowed

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to UEL Plus please check your browser settings to make sure you allow third party cookies. (Firefox, Internet Explorer, Safari)

  •  Mozilla Firefox

Enabling Cookies
Access Options from the Firefox Tools menu. Select the section labelled Privacy and make sure Accept Cookies from Sites is ticked or “uel.ac.uk” should be added to the list of exceptions.

Clearing the Cache
To ensure that saved files are updated: This is one of a number of settings that are not easy to find in Firefox, because they are not included in the standard Options facility. Instead, using the browser address bar, as if surfing the web, type in about:config and press enter. Scroll down the long list of options until you find browser.cache.check_doc_frequency. This can have a value set of 0, 1, 2 or 3. Three is the default and works fine. In fact anything except “2” is ok. To change the value, double-click the line and enter the value that you want in the box that pops up.

To delete saved files (if there has been a problem): Access Options from the Firefox Tools menu. Select the section labelled Privacy and click on Clear now under the heading Private Data. Ensure that he box next to Cache is ticked and click on Clear Private Data Now.

  •  Internet Explorer

Enabling Cookies
To set cookie options: Access your Internet options (either from the Internet Explorer Tools menu, or in Windows Control Panel). Select the tab labelled Privacy and, below the slider for cookie settings, click on Advanced. Click to insert a tick in the box labelled Override automatic cookie handling. Leave the First-party cookies option as Accept, but change the Third-party cookies option to Block.

Clearing the Cache
To ensure that saved files are updated: Access your Internet options (either from the Internet Explorer Tools menu, or in Windows Control Panel). Select the first tab, labelled General, find Browsing history and click on Settings. Find the four options headed Check for newer versions of stored pages and ensure that Never is not the selected option.

To delete saved files (if there has been a problem): Access your Internet options (either from the Internet Explorer Tools menu, or in Windows Control Panel). Select the first tab, labelled General, find Browsing history and click on Delete. On the next list of options, select Delete files and select yes when asked to confirm that you want to delete the files.

  •  Safari

Enabling Cookies
To configure Safari cookie handling, click the Safari menu, then choose Preferences. Click the “Security” icon, then set Cookies to always or only from sites you navigate to.

Clear the Cache
To clear the browser cache in Safari click the Safari menu, then choose Empty cache. A pop up will appear asking if you are sure you want to empty the cache, click Empty.

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Pop-up Blockers

While using UEL Plus, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for your UEL Plus website. (Firefox, Internet Explorer, Safari)

  • Mozilla Firefox

Access Options from the Firefox Tools menu. Select the section labelled Content and check that Block pop-up windows is ticked. Click on the button labelled Exceptions. In the new panel that appears, in the box labelled Address of web site, type “uel.ac.uk” and click on Allow. The text will move to the area below, which lists allowed sites and you can close the Options facility.

  • Internet Explorer

Access your Internet Options (either from the Internet Explorer Tools menu, or in Windows Control Panel). Select the tab labelled Privacy and check that Turn on pop-up blocker is ticked. Click on the button labelled Settings. In the new panel that appears, in the box labelled Address of web site to allow, type “uel.ac.uk” and click on Add. The text will move to the Allowed sites area and you can close the Internet Options facility.

  • Safari

To allow pop-up windows in Safari, click the Safari menu, then choose Preferences. Click the Security icon and then turn off block popup windows.

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Invalid file type in Turnitin

Submitting a paper with Firefox may cause invalid file problem.

You might see the following error when submitting file to Turnitin using Mozilla Firefox.

tiiproblem.PNG

To solve this problem remove or disable any Firefox addons. If error presist please use other web browser like Internet Explorer or Google Chrome.

 

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UEL Plus System Requirements

  •  Windows:

Operating System: - Windows XP, Windows Vista or Widows 7 (with the latest service pack installed).

Browser: - Internet Explorer 7 and above, Mozilla Firefox 3 and above or Safari 4 and above

Java: - Sun Java Runtime Environment Version 5 and above.

  • Apple Mac:

Operating System: - Mac OS 10.4 "Tiger" and above.

Browser: - Mozilla Firefox 3 and above or Safari 4 and above.

Java: - Sun Java Runtime Environment Version 5 and above.

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