Student Arrangements for London 2012 Olympic and Paralympics - Fact Sheet
This page has been set up to provide important information about the following:
- Schools and Services centralised Student Helpdesk
- Key Dates - Olympic and Paralympic Games
- Key Dates - Assessment Results
- Return to University: 2012/13 Academic Year
1. Schools and Services centralised Student Helpdesk
A Schools and Services centralised Student Helpdesk will be set up over the main Olympic Games period in order to provide a face-to-face facility for current students to access. In the first instance, students are encouraged to contact Schoools and Services directly by email (as per the email addresses detailed below) with any specific queries relating to individual Schools/Services; however, the face-to-face Student Helpdesk service is available for those students who require further assistance on general queries.
Student Helpdesk
Location: Stratford Campus, room CC.G.06.
Opening hours: 11am to 3pm from Monday 23 July to Friday 10 August 2012.
Cover:
Schools: The Student Helpdesk will be covered by two members of staff representing ALL of the Schools on a rota system. As such, the Student Helpdesk will be able to assist with general queries; however, any queries that are School specific will be redirected to a staff member who works within the relelvant School and assistance will be provided over the phone or by email if it is unable to be resolved by the face-to-face service. Again, students are encouraged to make contact with the their School directly via email for any specific queries, as per the the email addresses below.
Services: The Student Helpdesk will also be covered by representatives from Student Services, Credit Control, International Office and the Students' Union.
Credit Control will be available via the Student Helpdesk from the 30 July to 10 August. They will not be able to accept cash payments but will be able to provide advice on payment plans and/or accept card payments.
The Student Union will provide a slightly reduced service and will be available on the following days only:
Monday 23 July to Friday 27 July inclusive.
Tuesday 31 July and Thursday 2 August.
Monday 6, Wednesday 8 and Friday 10 August.
All other services will be available for the full period as outlined in the Opening Hours section above.
Contact: By telephone on 020 8223 5900 or access in person via the main reception desk in the Computer Conference Centre at Stratford campus (CCG.06). There will not be a centralised mailbox but details of the relevant Schools and Services mailboxes are provided below and students are advised to address their queries directly to the relevant School/Service.
Schools
School of Architecture, Computing and Engineering:
• email: acehelp@uel.ac.uk
• telephone: 020 8223 2041
School of Arts and Digital Industries
• email: adihelp@uel.ac.uk
• telephone: 020 8223 7631/7641/2766/7303
Royal Docks Business School
• email: rdbshelpdesk@uel.ac.uk
• telephone: 020 8223 3360
Cass School of Education and Communities
• email: e.helpdesk@uel.ac.uk
• telephone: 020 8223 3113
Combined Honours
• email: combined.honours@uel.ac.uk
• telephone: 020 8223 2575
School of Health, Sport and Bioscience
• email: hsbhelp@uel.ac.uk
• telephone: 020 8223 4163
School of Law and Social Sciences
• email: lsshelpdesk@uel.ac.uk
• telephone: 020 8223 7631/7641/2766/7303
School of Psychology
• email: psyadmin@uel.ac.uk
• telephone: 020 8223 4418/4104
Services
Student Services
• email: studentserviceshd@uel.ac.uk
• telephone: 020 8223 7611 (Docklands Campus), 020 8223 4440 (Stratford Campus)
International Office
• email: international@uel.ac.uk
• telephone: 020 8223 2805
Students' Union
• email: studadv@uel.ac.uk
• telephone: 020 8223 7025 (Docklands Campus), 020 8223 4209 (Stratford Campus)
Credit Control
• email: creditcontrol@uel.ac.uk
• telephone: 020 8223 7333
2. Key dates - Olympic and Paralympic Games
Olympic Games: Friday 27 July to Monday 13 August 2012
Important notice: As access to parts of both Docklands and Stratford campuses will be restricted during the Olympic Games period due to additional security measures being put into place, a centralised Student Helpdesk will be set up at Stratford campus to provide face-to-face student support and services from Monday 23 July - Friday 10 August. Details of the support and services available to students during this period and beyond is given in section 3 below.
Paralympic Games: Wednesday 29 August to Sunday 9 September 2012
As transport to Docklands will be affected in a major way by the Excel Centre being the main Paralympic Games venue. Normal hours of service may be affected during this period.
3. Key dates - Assessment Results
- Semester ‘B’ assessment: May/June 2012
- Field boards: Week commencing Monday 28 May 2012
- Award boards: Week commencing Monday 4 June 2012
- Module results: From 5am on Wednesday 6 June 2012
- Award board results: From 5am on Monday 18 June 2012
- Results available: As usual on UEL-Direct. Students are urged to check these records and contact their School Helpdesk in the event of any queries.
- Re-assessment: July 2012
- Field boards: Week commencing Monday 16 July 2012
- Award boards: Also week commencing Monday 16 July 2012
- Module results: From 5am on Tuesday 31 July 2012
- Award board results: From 5am on Tuesday 31 July 2012
Students are advised that results are ONLY available via UEL-Direct as per usual procedure. In the event that results are not available, students should first check that they do not owe the university any monies (see the Debtors section below). In the event that there is no debt, students should email their academic School (as per the email addresses included in Section 3) to raise any queries.
Debtors
Students who have an outstanding debt with the university will not be able to access their results on UEL-Direct and will need to contact Credit Control by telephone on 020 8223 7526 or by email on creditcontrol@uel.ac.uk to make arrangements to settle this debt.
Award certificates
Award certificates are sent to students’ home or contact addresses 12 weeks after the award assessment board has been convened. Students need to ensure that their address details are up-to-date on DELTA.
Module (re)registration/amendment
Students requiring advice about (re)registration will be able to email their School Helpdesks – see section 3 below.
Return of coursework
Docklands-based students will be able to pick up their coursework from their own School Helpdesks from Tuesday 14 August 2012. Please contact your School by email for details about the arrangements - see section 3 below.
Extenuation Claims
You can submit your extenuation form via the student Helpdesk at Stratford which is operational during the Olympic games, see section 3 below. Alternatively you can scan and email your form to extenuation@uel.ac.uk
4. Return to University: 2012/13 academic year
Teaching starts again for returning students week commencing Monday 24 September 2012.
The University of East London's 2012 Office is your point of contact for London 2012 Olympic and Paralympic Games matters relating to the University of East London.
The University of East London is based at the heart of London 2012 Olympic and Paralympic Games development and regeneration. UEL has spent years developing a well rounded approach and response to the 2012 London summer Olympic Games.
This includes massive investment in a state-of-the-art, Olympic quality sports facility, the UELSports Dock, which will be used by the United States Olympic team during the London 2012 Summer Olympic and Paralympic Games, providing world class facilities for Olympic quality athletes and sports people.
The University of East London's research departments consistently produce high quality research into the effect of the London 2012 Olympics on London. This research focuses on a number of areas including the London 2012 Olympic and Paralympic legacy, the impact of 2012 Olympic development and regeneration on local communities, the impact of sustainable design features in the construction of the Olympic park and Olympic athletes' village.
The East London Lives 2012 digital archive is a joint venture between the University of East London's London East Research Institute, the Institute for Health and Human Development and the Joint Information Systems Committee (JISC). It documents aspects of change in the lives and attitudes of East Londoners towards the hosting of the London 2012 summer Olympic and Paralympic Games. This archive hosts content from research projects based at the University of East London and other contextualising material about London, some of which is historical.
The University of East London research team carrying out work specifically for the archive focused on five 2012 London Olympic boroughs: Greenwich, Hackney, Newham, Tower Hamlets and Waltham Forest with the objective of documenting the outcomes of two of the Olympic bid promises: social regeneration, and health and wellbeing. As time goes on, content will be added to this resource, making it a 'living archive'. It will become a valuable resource for students at The University of East London and for the wider community.
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